11-12-2015 20:28
As per the title, The Box is exiting Now TV when trying to play episodes of Flash or Arrow. Episodes of The Blacklist, Supergirl and Blindspot work fine.
I have rebooted the box (mains power cycle), and it makes no difference.
Any ideas?
11-12-2015 22:38
@Anonymous User
This looks like a similar issue to one that affected 24 a few weeks ago, where tweaks to the content files behind the scenes mean the box can't read them properly. Unfortunately the problem is with the content files at NOW TV's end, not with our boxes, so there's nothing you can do to your box to get it working again.
When the NOW TV Team pick up the post they will pass the info on to the content team to sort, but from past experience it will probably take a day or two.
11-12-2015 23:24 - edited 11-12-2015 23:25
Just got access to my white now tv box and LG BR player.
White Now TV box has the same problem, however the LG BR Player (which uses the old UI) works fine.
Hopefully, that may help the techs a bit.
12-12-2015 14:02
This appears to have been fixed.
15-12-2015 11:00
Hi guys,
Just to confirm - this issue is no longer affecting The Flash or Arrow, however some shows are affected and we'll be keeping customers up to date here.
Thanks
Simon
NOW TV Team