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Anonymous User
Not applicable

‎05-07-2020 21:29

Tv entitlements

Hi, does anybody know why my now tv is saying please check you have the right entitlement to view this. I’m on an entertainment pass and I’m trying to watch a programme on the entertainment platform 

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1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

‎06-07-2020 14:38 - edited ‎06-07-2020 14:39

Hi @Anonymous User 

 

Is this happening on all your playback devices or one particular device ?

 

If it's one particular device, what is the device ?

 

Does the error message pops up when watching a particular live entertainment stream or when attempting to watch anything with your NowTV Entertainment Pass ?

 

Somebody else posted the same error message a while back, but never came back to report if the issue was fixed or not (see linked thread below).

 

https://community.nowtv.com/t5/Mobile/PLease-check-you-have-the-correct-entitlement-to-view-this/m-p/484091 

View solution in original post

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13 REPLIES 13
Anonymous User
Not applicable

‎08-03-2022 9:47

In response to schnapps's comment
Hi schnapps,

Thank you so much, I followed your instructions and I now have my NowTv working again, just needed the upgrade.
Thank you again
Carol1
schnapps
Legend 5
Legend 5

‎08-03-2022 10:16

In response to Anonymous User's comment

Hi @Anonymous User 

 

Glad you got it sorted 👍.

Anonymous User
Not applicable

‎19-07-2020 17:54

Deleting the app, reinstalling & signing back in worked for me too!😃👍🏻

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Anonymous User
Not applicable

‎11-08-2020 17:22 - edited ‎11-08-2020 17:23

In response to Anonymous User's comment

Deleting and reinstalling worked instantly for me too on my iPad Air 3. Thanks to this forum.

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