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Adamj
Newbie

Billing

I have cancelled the cinema package on my account which I'm been charged for when not activated, I am now still been charged for this feature after cancellation, how do I speak to someone to resolve and refunded the money back 

1 Reply
schnapps
Legend 5
Legend 5

Hi @Adamj 

 

Account related matters with regards to refunds need to be done through NOW live chat.

 

Click on the green chat online button from this link page below or alternatively drop them a message using the Web Form on the same link.

 

https://help.nowtv.com/article/how-to-submit-a-complaint