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PLease check you have the correct entitlement to view this channel

I pay for 4 things on now tv i watch it on my ipad when i come to bed why is this messege suddenly appearing “please check you have the right entitlement to view this channel” whats that all about entertainment pass cinema pass kids pass and hayu pass all paid whats going on im not paying for a service im not getting ill just go back to netflix simple as not happy 

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Advocate

Re: PLease check you have the correct entitlement to view this channel

I have deleted the app, reinstalled & signed back in - it’s working now! I hope this helps 🙂

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Legend 5

Re: PLease check you have the correct entitlement to view this channel

Hi @Randa28

Is the message showing on everything you watch with your nowtv passes ?

Have you tried switching off the power to your router for about 20 minutes to see if that clears the message.

If that doesn't work, perhaps try signing out of the iPad NowTV App, then remove the NowTV App, then download the NowTV App again from your iPads App Store then re sign back into the App to see if your nowtv passes play. 

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Advocate

Re: PLease check you have the correct entitlement to view this channel

I’m having this exact same problem at the moment!!

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Advocate

Re: PLease check you have the correct entitlement to view this channel

I have deleted the app, reinstalled & signed back in - it’s working now! I hope this helps 🙂

View solution in original post

Advocate

Re: PLease check you have the correct entitlement to view this channel

Yes, this also worked for me!😄👍🏻

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Newbie

Re: PLease check you have the correct entitlement to view this channel

A reinstall of the app worked for me. Thank you ! 

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