@Anonymous User
You can try fill this form out.
https://account.nowtv.com/payments/query/incorrect-charge
Always good to check to see if more than one account is created with your details.
https://help.nowtv.com/article/find-an-account
If so make sure to add these as comments into the "incorrect charge" form.
FYI that I do not work for NOW, just a NOW customer trying to help
