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Poppy2
Advocate

Error when paying

When paying for entertainment pass get right to the end of paying for it all info correct and then right at the end it says there was an error whilst paying but all details are correct? Is this an issue at NowTV’s end? 

4 Replies
schnapps
Legend 5
Legend 5

Hi @Poppy2

What was the full error message?

Did you try another Internet browser or another device with a browser on it. 

Poppy2
Advocate

Just the error message that says try another time 

schnapps
Legend 5
Legend 5

Hi @Poppy2 

If a different internet browser doesn't help and you are not using a VPN or trying to purchase the TV Membership when outside the country and your bank card has been used previously elsewhere.

Then jump over to NOW live chat to see if they can figure out why you can't pay for the TV Membership you are after.

Here's a link page to reach NOW live web chat service.

https://help.nowtv.com/article/how-to-submit-a-complaint 

schnapps
Legend 5
Legend 5

Hi @Poppy2 

Another thing you can try before getting in touch with NOW live chat, is if you have a smartphone with mobile internet data on it, then see if the TV Membership purchase goes through or you still get the same error message.