21-04-2024 1:41
I went to watch something and a message came up saying unable to stream. Everything is upto date. Can't easily find a contact number for customer services
Solved! Go to Solution.
21-04-2024 11:14
What device?
What were you trying to watch?
21-04-2024 8:25
By design, there isn’t one. Instead use Live Chat.
The following link leads you to direct contact with Now Live Chat (via a tiny green circle with a v in it, so keep your eyes peeled for that when you have made your initial choices):-
https://help.nowtv.com/article/how-to-contact-now
Avoid ‘Get Help Quicker’ there; the Nowbot, while it means well, doesn’t know its own limitations, and it won’t help you once you get to this stage. Also, don’t choose Request a Refund, even if that is what you want, as that will only deliver you to the Nowbot; pick something else.
What you wanted to watch, and what device you were using to watch on, will no doubt be useful information for them.
They may well advise you to reboot your router, and then reboot your device, which you could perhaps try before calling them.
21-04-2024 21:14
@gavs82008 i was just continuing to watch a series i had started on my chromebook
22-04-2024 9:37
Have you tried deleting the cookies and data of the browser?
Might be best to unmark my post as a solution as I did nothing to help there 😜
22-04-2024 13:40
https://help.nowtv.com/article/what-laptops-computers-can-i-use-to-watch
Good to know: Chromebooks and Linux devices are not supported.
Not your good, obviously 😢