Super rugby pacific sound issues

[Ridley]

The sound on several super rugby pacific games on demand does not work. For example: Highlanders vs Blues Rd1. I’ve tried this on a fire stick and iPhone but both have the same issue. (Rugby Union)

[Dennis13]

I have the same problem hissing sound on all the matches round 4

[schnapps]

Hi @Dennis13 

Are you getting the static hissing sound from all round 4 matches? 

Where The Blues v The Crusaders and The Brumbies v Mona Pacifica Round 4 is playing fine for me.

Still waiting for Sunday's early games from Round  4 to be added to catchup to see if there is any issues with them.

The Hurricanes v The Warathas and The Chiefs v The Rebels from Round 4 still has the static noise when I tried to watch both games this morning.

[Dennis13]

Yes indeed it is very annoying can't watch it like this i am an old man who is not very good with technology but i payed for this to make sure i could watch it, no hissing sound on adverts at half time

[NagaJolokia]

I don't think they're interested in sorting this, but they'll take your money

[Otago]

@ContentTeam the same issue has occurred on today's Chiefs v Hurricanes playback. Please can you fix asap. I'm 9 minutes into the game and all you can hear is static. Thanks 

[gavs82008]

@Otago 

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[Otago]

@gavs82008 thanks for letting me know. 

[schnapps]

Hi @DC3 

Unfortunately with Super Rugby on Demand you only have 7 days before it leaves the NOW service.

I managed to watch the Crusaders v Chiefs game yesterday.

Hopefully NOW will pull their finger out with regards to the Highlanders v the Blues where there is roughly 22 hours left and I am also waiting for this static noise to be sorted to enable me to watch the game this evening.

BTW - The Mona Pasifika v Fijian Drua is now fixed and there is roughly 19 hours left on the NOW on Demand service.

[schnapps]

Hi @DC3 

Highlanders v Blues seems to be playing fine with no sound problems, where there is around 11 hours left to watch on the NOW on Demand service.

[O133]

This seems to be a consistent issue with games shown on Sky NZ – I haven't had the same issue with any of the Australian games where it's the Stan coverage, but the NZ games consistently have loud static drowning out the sound. It's the same again with Hurricanes v Waratahs from this morning. With the time difference being what it is, it would be good if whatever systematic issue is causing the static could be looked at!