cancel
Showing results for 
Search instead for 
Did you mean: 
Jeno
Observer

Re: Subtitles/closed captions not working properly

It's October 2020 and the subtitles are still useless...

Loiu
Advocate

Re: Subtitles/closed captions not working properly

Agreed its blatant ableism don't know how they get away this I am sick and tired of not being able to watch things on now tv turn the subtitles on they don't come on and when they do they stop working halfway through movies or don't work at all 

Loiu
Advocate

Re: Subtitles/closed captions not working properly

I Agree!!

 

 

 

its blatant ableism, I don't know how they get away this it should fall under discrimination!! Lying saying that they provide a service which they do not!!

 

 

 

I am sick and tired of paying for some service that I am not even able to watch things on NOWTV an overly expensive service which a poor customer service team instead of asking the disabled community to tell you which ones don't work you should get an investigative team to because quite frankly more than 50% of the time subtitles DO NOT WORK 

 

 

 

I turn the subtitles on and they don't come on and IF they do come on they stop working shortly after I've only been able to watch half of films because of this or they don't work at all!! also no way to distinguish which person is speaking just basic wording which is frankly useless 

 

 

 

I will be cancelling my subscription and going elsewhere as I don't have any issues with any other streaming company just NOWTV 

Lewis123
Advocate

Re: Subtitles/closed captions not working properly

It’s 9th of November now and yet it’s still not working I rely on subtitles as I can’t hear properly at all this has gone on for over a year even though now tv is 3 times+ the price of Netflix nice way to spit on your deaf customers now tv you should be ashamed of yourselves 

Greavs01b
Newbie

Re: Subtitles/closed captions not working properly

Subtitles are terrible. Missing sentences, missed words. Not remotely up to standard with Netflix and other providers. 

JimNightshade
Advocate

Re: Subtitles/closed captions not working properly

Just joined this service and have the same problem which I can see was reported over a year ago!? Am I missing something? Is there a fix or a setting I need to make to my Mac? Many thanks.. 

 

Streetspiritlon
Advocate

Re: Subtitles/closed captions not working properly

I’ve always wondered why subtitles suddenly stop appearing for no reason.  There’s no reason to it. It’s highly frustrating.  What makes me angry is that now tv must know it’s a problem but they refuse to do anything about it. But hey ho they keep taking our money every month 

JDGoddard
Advocate

Re: Subtitles/closed captions not working properly

We got a free trial yesterday (29/12/2020) and had the same issue. Subtitles would "work" for maybe a minute, skipping several lines of dialogue at random, then would simply stop showing. We found another community post from June 2018 full of people experiencing the same issue. I'm going to give them a couple months and then make an unlawful discrimination claim. Willingly not providing an accessible platform by something as simple as subtitles (something Netflix can offer seamlessly for at least £4 less a month) is discriminatory and ableist. From what I've read many people have reported this, myself included. The equality act 2010 states that "any business that provides goods or services must make 'reasonable adjustments' to ensure anyone can access their services"

And as far as I'm aware, over 2 years to fail to provide subtitles is not very reasonable.

PeterBill
Advocate

Re: Subtitle shambles

The subtitling service offered by Now TV is a shambles that never seems to get fixed despite repeated promises since 2016 to be ‘working on it”. May a suggest you hire someone from Netflix or Amazon Prime. Both seem to have figured out how to keep sub-titles up and running. Please don’t ask me which programme I am referring too: about every damn one we view is the answer. Getting the subtitles to appear is easy enough. Stopping them from disappearing every five minutes is impossible. You then have to press back to leave the show, then press enter to resume viewing, at that point the sub titles magically reappear...only to drop off five minutes later. Latest example is the Das Boot series.

Nicole123
Scholar

Re: Subtitle shambles

So true !!!