Hi @Anonymous User
Please can you confirm if you have do the basic troubleshoot to completely log out, then switch off, unplug or uninstall the device or app completely and re plug/ reinstall. Also, clear all old history in the Smart TV, device and app, then re login, please?
If still not working, please contact customer service via live chat asap.
Thank you.
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.
