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Anonymous User
Not applicable

Something's not right. Xbox ONE

"We cant seen to get started at the moment. Please check your connection and try again. Still stuck? Visit nowtv.com/help."

 

On my Xbox One i get the above message when trying to use the App, however everything works perfectly on my laptop so my internet is not an issue. I have tried every other solution on this forum such as:

  • Deleting the app and re installing it many times.
  • Clearing the Xbox Cache as described here . 
  • Changing my region to US then back to UK after the restarts.
  • Numerous combinations of all three of the above.

Nothing has worked and the XBOX doesnt, let me log in to Now Tv.

 

this is the first time I have tried to use it and I have only had my account for a few hours.

 

 

106 REPLIES 106
Anonymous User
Not applicable
Thank you I logged back on last night and all seemed fine again.
Anonymous User
Not applicable
Same problem on my X box one and mobile. It works fine on the ol 360 ... finally watching star wars lol . Hope its helped
Anonymous User
Not applicable
Just checked the now tv app and it seems to be all green but there is some core services issues on the xbox support list
Anonymous User
Not applicable
Apparently Xbox live services are limited. i.e. managing accounts.

Check status here:

http://support.xbox.com/en-GB/xbox-live-status
Anonymous User
Not applicable

Hey

 

everytime i go on NOW TV it just keeps telling me to check connection, but when a use anyother online app the connection is perfect?

Anonymous User
Not applicable
Same problem here. NowTV should REALLY say something.
schnapps
Legend 5
Legend 5

@Anonymous User @Anonymous User @Anonymous User @Anonymous User

 

According to this linked post NowTV are experiencing some technical difficulties with regads to customers using their Xbox.

 

http://community.nowtv.com/t5/NOW-TV-Service-Status/Issues-with-Xbox-360-Xbox-One-07-09-2016/m-p/397175#M318

Anonymous User
Not applicable

 Im having the same problem today. Same message grrr

Anonymous User
Not applicable
I'm getting the same on my xbox one. ...
Anonymous User
Not applicable

Just noticed they've put a service status up for Xbox 360... Hopefully they mean us too..