16-02-2016 11:55
"We cant seen to get started at the moment. Please check your connection and try again. Still stuck? Visit nowtv.com/help."
On my Xbox One i get the above message when trying to use the App, however everything works perfectly on my laptop so my internet is not an issue. I have tried every other solution on this forum such as:
Nothing has worked and the XBOX doesnt, let me log in to Now Tv.
this is the first time I have tried to use it and I have only had my account for a few hours.
23-03-2016 17:38
Hi @Anonymous User
Are you with BT by any chance for your internet ?
If you are there is a setting within the Home Hub that is creating the issues with your Xbox.
Can you turn off Smart Setup from within your routers settings. This guide here will talk you through it.
If your not with BT can you let us know who your ISP is please ?
Thanks
Andy
17-02-2016 16:28
Hi @Anonymous User,
Thanks for getting in touch with us here at NOW TV.
I'm very sorry for the issues you have encountered when trying to view on your Xbox.
Can you please try unplugging your Xbox for a few minutes and then plug it back in and load up NOW TV?
Please let us know how this goes.
Thanks,
Karl
NOW TV Team
17-02-2016 19:21
18-02-2016 10:13
Have the same issue constantly. Your service is just so unstable...often leaving my children crying because I cannot show them a film they want. Can we have Sky Go back without the need for a dish. It worked perfectly and had far more choice.
You MUST publish your phone number too before someone does it for you. Stop hiding and speak to people with problems. Stop providing generic fixes that don't work. This problem is server side, your side of the connection if you're not technically minded, and needs to be resolved.
I am am presently having a lawyer investigate your 'uninterrupted service' conditions.
20-02-2016 14:33
Hi @Anonymous User
Thanks for your post.
Can you please try the following:
1. CLEAR CACHE
2. SETUP WIRED CONNECTION
3. PAUSE ALL DOWNLOADS
4. ADJUST DNS SETTINGS
Regards
Sue
NOW TV Team
20-02-2016 18:35
18-02-2016 10:35