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Anonymous User
Not applicable

Something's not right. Xbox ONE

"We cant seen to get started at the moment. Please check your connection and try again. Still stuck? Visit nowtv.com/help."

 

On my Xbox One i get the above message when trying to use the App, however everything works perfectly on my laptop so my internet is not an issue. I have tried every other solution on this forum such as:

  • Deleting the app and re installing it many times.
  • Clearing the Xbox Cache as described here . 
  • Changing my region to US then back to UK after the restarts.
  • Numerous combinations of all three of the above.

Nothing has worked and the XBOX doesnt, let me log in to Now Tv.

 

this is the first time I have tried to use it and I have only had my account for a few hours.

 

 

106 REPLIES 106
Anonymous User
Not applicable

Hi @Anonymous User

 

Are you with BT by any chance for your internet ?

 

If you are there is a setting within the Home Hub that is creating the issues with your Xbox.

 

Can you turn off Smart Setup from within your routers settings. This guide here will talk you through it.

 

If your not with BT can you let us know who your ISP is please  ?

 

Thanks

Andy

Karl-F
Community Manager
Community Manager

Hi @Anonymous User, 

 

Thanks for getting in touch with us here at NOW TV. 

 

I'm very sorry for the issues you have encountered when trying to view on your Xbox. 

 

Can you please try unplugging your Xbox for a few minutes and then plug it back in and load up NOW TV? 

 

Please let us know how this goes. 

 

Thanks, 

 

Karl

NOW TV Team

Anonymous User
Not applicable
Nope that didn't make a differance either
Anonymous User
Not applicable

Have the same issue constantly. Your service is just so unstable...often leaving my children crying because I cannot show them a film they want. Can we have Sky Go back without the need for a dish. It worked perfectly and had far more choice. 

 

You MUST publish your phone number too before someone does it for you. Stop hiding and speak to people with problems. Stop providing generic fixes that don't work. This problem is server side, your side of the connection if you're not technically minded, and needs to be resolved. 

 

I am am presently having a lawyer investigate your 'uninterrupted service' conditions. 

Anonymous User
Not applicable

Hi @Anonymous User

 

Thanks for your post.

 

Can you please try the following:

 

1. CLEAR CACHE
 

  1. Press and hold the power button on the front of the console until it powers down completely.
  2. Unplug the power cable from the back of the console so that the power brick in not connected to the console.
  3. Press the power button on the console three or four times. This will ensure that any remaining power in the battery is drained, clearing the cache on the console.
  4. Plug the power cable back into the console.
  5. Wait for the light on the power brick to change from white to orange.
  6. Turn on the console using the power button.

 
2. SETUP WIRED CONNECTION
 

  1. Press the Menu Button (3 Vertical Lines) on the Xbox One controller
  2. Select Settings
  3. Select Network
  4. Select Wired Network if you are prompted to do so
  5. Select Test Network Connection

 
3. PAUSE ALL DOWNLOADS

 

  1. Press the Xbox button on the controller
  2. Select My games & apps
  3. Select Queue
  4. Highlight the active download or installation
  5. Press the Menu button on your controller
  6. Select Pause installation or Cancel, depending on what you want to do


4. ADJUST DNS SETTINGS
 

  1. Go to Settings
  2. Select Network
  3. Select Advanced Settings
  4. Make a note of your Gateway
  5. Select IP Settings
  6. Select Manual
  7. In IP Address enter your Gateway but make the last digit different i.e. 10
  8. In Subnet Mask enter 255.255.255.0
  9. In Gateway enter the Gateway number you made a note of
  10. In Primary DNS enter your Gateway number again
  11. In Secondary DNS enter 0.0.0.0

Regards

 

Sue

NOW TV Team

Anonymous User
Not applicable
Erm no lol,

I already put up that it was an issue with my router and its own inbuilt set up wizard, turned that off now everything works so thanks for the reply, however the problem has been resolved for a few days now.

Thanks

Many regards

Alan
Anonymous User
Not applicable
Ok I fixed it last night, sorry didn't mention on here.

I have a BT home hub 5 and entered the admin setup to disable the smart setup as that seemed to cause issues , everything now streams.

For everyone having issues, first check youtube app works, then other streaming apps BBC iplayer ETC. As I could use youtube but could not use other streaming apps which meant it was probably either my router or my XBOX causing the problem.

Thats when i started checking my router and config and trying different stuff.