20-04-2016 12:32
I have discovered that I have had £10 taken out of my account by your selves today which I knew nothing about as I had the free trial over 6 months ago. I can't understand why you have decided to take the money to without my knowledge. I would appreciate someone getting back to me ASAP also I have phoned my bank and they are looking at treating it as fraud.
Regards
20-04-2016 13:18
20-04-2016 13:25
@Anonymous User
Because this is an account issue your best option would be to either contact NowTV by live chat or email (no telephone helpline unfortunately).
To contact NowTV by email or live chat, open the linked page below, click on the "contact us" in the green box, this will take you to a secondary page where there is an option to contact NowTV by live chat or email.
Recommend using a PC, Laptop or Mac when you contact them.
http://help.nowtv.com/article/None-of-the-above-manage-my-account
21-04-2016 11:46
Hi @Anonymous User
I can see you have spoken with our live chat team regarding this.
Thanks
Andy