@Anonymous User wrote:
Thanks for your response and the link to chat, however I don't believe this is the solution. Have no issues with WiFi anywhere else or with any other streaming service (Netflix/Prime etc)
Hi @Anonymous User
While it may not specifically be a Wi-Fi issue. The fact that you're with BT means there could be another cause. On BT routers. There is a feature called 'smart setup' this has been known to interfere with NowTV and it's possible it could be the cause of your issue. You could try disabling smart setup on your router . I've seen NowTV staff members recommend this in the past.
There's no harm in trying
Do post back and let people know how you get on
No this is not unusual in my experience. Sometimes it works fine and other times quality of picture is really poor. What really annoys me is that they don't admit it. Oh well such is modern life - customer service is everything except when it costs them money. All we can do is cancel and hope SKY goes down with their own ship.....