02-03-2017 20:42
02-03-2017 20:54
Hi and welcome to the forum @Anonymous User,
Quite often when this sort of thing happens it's because they've not actually logged into their 'active' NOW TV account.
That being said. If you get really stuck I suggest you contact a NOW TV representative, which can be done via the forums 'Live Chat' facility or 'Send us a message' facility. Here's what you need to do: -
Cheers
04-03-2017 11:46
04-03-2017 11:53
@Anonymous User wrote:
Many thanks clearly been removed as I have been charged again and only have one account. I shall await a response from the message service
Hi again @Anonymous User,
Although I've never had the sort of problem you describe. What I do is take a screen grab of all my 'voucher pass submissions'. I've got them all, dating back to March 2014 😉
Cheers
04-03-2017 11:54
@Anonymous User quickest way to sort a refund and get the pass reapplied (they can check history) is to follow @SeeMoreDigital's advise and contact Now via chat.