Cinema pass

[Anonymous User]

I’ve purchased a 12 month cinema pass which is showing in my account. However, when I choose to watch a movie it’s asking me to start a 14 day free trial. How come when I’ve paid for 12 months?
Please advise.

[caseyb1993]

Hey there @Anonymous User 🙂

What device are you using? 😉

[Anonymous User]

LG TV

[Andy · Accepted solution]

@Anonymous User Welcome to the forum. Just to check, on the website if you go to your My Account >My Passes page

http://account.nowtv.com/passes
you can see your Cinema Pass showing as active?

If so, go to your My Account > Account Details page

http://account.nowtv.com/account-details

and check what username you are logged in as.

Then on your LG TV open up the NOW TV app and go to the My Account screen and check the username there. If they don't match, use the sign out option and then sign in with the same username on the website.

Even if they do match, it might be worth signing out and back in anyway to see if it picks up your pass then.