Login error when logging in on Android app (worked yesterday and still works on laptop)

[Anonymous User]

The NowTV Android app no longer recognises my login details today. It worked yesterday and works when I login with the same username/password on my laptop. I reset my password through the app (which directed me to chrome), but when I try to login with the new password in the app I get a login error. I'm guessing that the app has updated as it removed my saved username/password.

The exact same username/password combination works on my laptop, but not on my Android smartphone (a Nexus 5 with the latest Android 5.1.1 software installed on it).

Anyone else had these issues or know what is going on so I can get around this?

[Simon-J]

Hi @Anonymous User,

Thanks for posting.

I believe our Live Chat team helped you sort this the other day. Do let us know if you still have problems.

Thanks

Simon

NOW TV Team

[Anonymous User]

The problem was resolved for a couple of days, but is now back.

Sent from my ASUS

[Anonymous User]

Im having same on android! Logged me off the app and unable to get back on despite changing password

[caseyb1993]

@Anonymous User Have you tried uninstalling and reinstalling the app?

[Anonymous User]

@caseyb1993 i have cleared cache from app and its worked now.

[Anonymous User]

Working now, thanks @Anonymous User-S.

[Anonymous User]

This problem has recurred for us, been unable to use the app for the last 42 hours. Have tried clearing cache, uninstalling etc.

[Anonymous User]

Any resolution for this issue? 

Can not log into my Account from my Android Device as of this afternoon, was working fine last night. 

[Anonymous User]

Hi @Anonymous User

Thanks for posting, sorry to hear you;re having issues. Can you try now for me. If you still get issues try deleting the app and then re-installing. Or clearing the cache.

Cheers

Ranj

NOW TV Team

[Anonymous User]

@Anonymous User Thats great, what compensation do we recive for tha loss of service?