21-12-2023 9:01
My broadband cost has increased by £15 a month with no prior notice. I understand from offcom's website I should have had at least one month notice, anyone got a phone number to complain about this ?
21-12-2023 9:36
Hi @banjodogg
Was you coming out of a 12 month contract?
Did you receive any notification of your price options via an email from Sky a couple of weeks before the contract was coming to an end (check your email inbox and Spam folders plus Messages on your NOW online account).
Here's a link page for communication methods to reach out to the NOW Broadband Team.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1