Wrong bill, and no wifi at my new property

[Anonymous User]

I have moved property, had an engineer visit who did not come into my property. got a message that my wifi is working, bu have no box and have been billed £8 just for line rental on my account rather then the standard £22 that I am meant to be charged. What is going on with my account, I need wifi at the property. 

[gavs82008]

@Anonymous User 

Have you called the broadband team to see what’s happening?

https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412518

[Anonymous User]

I csnt call im out of the county temporarily. they refuse to talk to my dad as he is not the account holder. 

[gavs82008]

@Anonymous User 

Ah ok, perhaps drop support an email and hopefully they can sort it for you. See the below picture for the email address.