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Anonymous User
Not applicable

‎21-04-2020 8:11

Pro rata charge

My bill is normally £25 I’ve been charged £49 including pro rata charges I never got made aware of this I need a refund ASAP. How dare you take money more than allowed! Especially in these circumstances we all face.  @Anonymous User

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1 REPLY 1
gavs82008
Legend 5
Legend 5

‎21-04-2020 9:26

@Anonymous User 

There is a phone number you can call free of charge, with the current situation the wait time might be a while. See below link.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

 

 

FYI that I do not work for NOW, just a NOW customer trying to help
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