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Account and Billing - Broadband


GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Help live chat not working

I'm trying to contact Live Chat in regard to cancelling my account with Now Tv Passes, Broadband and Phone Line. No wonder I want to cancel my account when nothing seems to work with Now Tv! So expensive for something so damn useless.


Hello my name is melanie i have nowtv broadband i just want to find out if i can request for a bill sent to my home address with my names. Thanks


I have been trying to contact NOW TV Broadband to cancel my account. I sent an email out just under a week ago also asking to cancel my account. I have been hold for over an hour and I have not received a reply to my email, or a follow up phone call....

Barring Premium Rate Numbers

I just got a recent phone bill which has an extra £50 service charge for a number that (after calling customer services) it turns out reverse 1800 charged me through an 09 number. On my previous provider (TalkTalk), I had 09 numbers barred so this wo...


Hi there yous have taken money out my account tonight i am not suppose to pay till next week? So would like the money put back into account please if possible as for home goods. Thanks

Payments and braoardband

I had a power cut , the next day my broadband didn’t work, I was sent out another hub and micro filter which still didn’t work. I was then told an engineer will be out Monday . I was also told I would be compensated for the days loss of service . Fai...