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Advocate

NowTV Combo pack - manage passes

So, after taking advice online, I decided to change my combo pack from entertainment o movies. I was advised to first select cinema pass and then cancel the entertianmnet. So this is what i did but when I cancelled entertainment pass it seems to have canceled the cinema pass instead! Anyone else experienced this problem and how was it sorted out?

 

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Re: NowTV Combo pack - manage passes

@jondc

 

Not heard of that happening before, but I'd suggest giving the Broadband Team a call (free from your home phone) and see if they can get everything sorted for you.

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Legend 5
Legend 5

Re: NowTV Combo pack - manage passes

@jondc

 

Not heard of that happening before, but I'd suggest giving the Broadband Team a call (free from your home phone) and see if they can get everything sorted for you.

View solution in original post

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Advocate

Re: NowTV Combo pack - manage passes

So why am I now being charged £43.34 per month, not the stated agreed price.... Me thinks breach of contract.

 

Unable to find a telephone number to call or even get online chat (button grey out)........ 

 

Robert (23/12/2017, 09:19:15): Thanks for contacting NOW TV, you are talking to Robert. How can I help? 
null (23/12/2017, 09:19:37): Hello Robert 
null (23/12/2017, 09:19:45): I have a TV combo deal, broadband, phone and entertainment pass 
null (23/12/2017, 09:19:54): is it possible to change to cinema? 
null (23/12/2017, 09:20:07): and if so, how and is there a change in contract? 
Robert (23/12/2017, 09:20:08): hello if you access your account and add the cinema pass you can then cancel the entertainment pass 
Robert (23/12/2017, 09:20:19): there was just be a price change 
null (23/12/2017, 09:20:48): but as this was signed up as a 12month combo deal, which has not expired, is there any issue with contract terms? 
null (23/12/2017, 09:21:14): and does that mean I will be out of sync on payments 
Robert (23/12/2017, 09:21:21): no there is no issue the pass can be changed at anytime 
null (23/12/2017, 09:21:23): ie overlap on passes 
null (23/12/2017, 09:21:31): and when payment due 
Robert (23/12/2017, 09:21:34): no issues will occur 
null (23/12/2017, 09:21:39): are you sure 
Robert (23/12/2017, 09:21:54): the payment will change to adjust for the price change in the passes 
null (23/12/2017, 09:22:32): so as my contract was £29.99 per month, what will the new monthly price be and till when? 
Robert (23/12/2017, 09:23:19): it will change to £32.99 from the payment date after the next one as the next one will adjust to the pass been added during the billing cycle 
null (23/12/2017, 09:23:56): so I have to take new cinema pass and then end entertainment pass? 
Robert (23/12/2017, 09:24:18): yes this is correct this is to allow the system to keep the combo discount 
null (23/12/2017, 09:24:33): okay, thank you 
Robert (23/12/2017, 09:24:45): no worries is there anything else I can help you with? 
null (23/12/2017, 09:24:51): no thank you 

 

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Legend 5
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Re: NowTV Combo pack - manage passes

@jondc If you look on your My Account > My Package page

 

https://account.nowtv.com/my-package

 

you'll find the telephone number to call (look in the moving home section)

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