Hi @Anonymous User
Sounds like you have a second account to me, if there is no cancel option and it says something like "start or buy" on the pass you paid for and under Bills & Payments there is no indication of any payments.
Do you have more than one email address in your name ?
If so check all your email addresses you have ever created in your name to see if you can track down any email correspondence from NowTV.
Also go into the NowTV App on all playback devices that you own or watch NowTV on and under the My Account section of the App it should show if there is any passes still active and the email or username that was used.
