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Anonymous User
Not applicable

‎24-05-2022 10:01

Early Cancellation of Broadband

Hi, 

 

I'm looking to cancel my broadband early and I think I signed up to a 12 month contract. I know how to cancel early and that this will come with cancellation fees, when I was reading the webpage on early cancellation it provided an email address that could be contacted and a phone number.

 

It also said that the 'notice period' would begin from when you email, what is the notice period? Say if I want my contract to end before my next payment does anyone know when I should send an email e.g. do you have to give a weeks notice?

 

Thank for the help! Emma 

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1 REPLY 1
gavs82008
Legend 5
Legend 5

‎24-05-2022 10:34

@Anonymous User 

Are you moving house or just provider? 

 

This should give you some form of answers

https://help.nowtv.com/article/how-do-i-cancel-broadband

 

Otherwise give the team a call to see what the script is. 

https://help.nowtv.com/get-in-touch/now-broadband-calls/cancelling-my-service

Thinking of cancelling? NOW Broadband Members can call 8am-8pm, 7 days a week.

03300 412475

FYI that I do not work for NOW, just a NOW customer trying to help
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