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Anonymous User
Not applicable

‎13-08-2022 16:22

Activation day changed!

My activation day was supposed to be on Friday the 12th of August

However, it has now be changed to the 26th!!

Can we come out of contract in order to get an other broadband company as I need Internet to work form home as soon as possible and they have not fulfilled their end of the contract? 

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3 REPLIES 3
Jayach
Elite 3

‎13-08-2022 16:29

If you haven't started with Now, you can certainly cancel and go with someone else.

But check they are able to supply sooner, as it may be Openreach who have changed the date.

 

redchiz1
Champion 2

‎13-08-2022 16:30

@Anonymous User 

You can cancel if you wish, but I suspect the only reason that the delay has arisen is because of the availability of Openreach engineers. Which will affect any other company from whom you order an ADSL/VDSL service.

Do you not have an existing service from another provider?

Anonymous User
Not applicable

‎15-08-2022 23:29

In response to redchiz1's comment

No just bought the house and moved in

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