maximum number of devices error 6003 - only 2 devices registered

[Anonymous User]

Hi, I have just set up my NOWTV box for the first time and it is saying i have reached the maximum number of devices.  The website and ipad app show only 2 registered devices and it should allow 4?

Appreciate some help.

Thanks

[Anonymous User]

Hi @Anonymous User

Thanks for posting and welcome to the forum.  Your post will be picked up shortly by a member of the NOW TV Team or if you want to speak with someone now you can contact Live Chat and they will look at your account & see what can be done to help.  Click on "Contact Us" at the bottom of the page & on the next page click on "Live Chat". The link you need is http://help.nowtv.com/article/None-of-the-above There's also the option to email NOW TV.

I hope this helps, if not please re-post and a member of the NOW TV Team/forum member will be able to offer you further support.

[Anonymous User]

Hi @Anonymous User

Try having a go at watching on your desired devices. If you have any problems let us know.

Cheers

Ranj

NOW TV Team

[Anonymous User]

It worked! Many thanks.

Nick

[Anonymous User]

Hi

I only have two devices currently registered and am trying to re-register a third which is a laptop. However I keep getting the message "Your device activity limit has been reached, you cannot add another device."

[Anonymous User]

Hi @Anonymous User

Thanks for posting and welcome to the forum.  Here's a link to the help page http://help.nowtv.com/article/Device-limit-reached

I suggest u have a quick word with Live Chat to see what they can do in this case.  Click on "Contact Us" at the bottom of the page & on the next page click on "Live Chat". The link you need is http://help.nowtv.com/article/None-of-the-above There's also the option to email NOW TV.

[Anonymous User]

There is no option to use the live chat I've tried this several times, the only option I get is to ask the forum. I've attached a screenshot

[Anonymous User]

Hi @Anonymous User

Thanks for your post.  Give this a go, I've just checked & the links are working.  Click on "Contact Us" at the bottom of the page & on the next page click on "Live Chat". The link you need is http://help.nowtv.com/article/None-of-the-above There's also the option to email NOW TV.

[Anonymous User]

I made a few changes to the PC I am using to view NowTV and now find I cannot view anything as a message appears telling me I am out of device slots. I deleted one older device thinking it would improve things but it hasn't. Is this the end of the road? Apart from the TV I now cannot watch Now TV. Can this situation be changed?

[Anonymous User]

Hi @Anonymous User

Thanks for your post and welcome to the forum.  You can remove as many devices as you like, but can only add one device from the 1st day of each calendar month. Here's a help link to the help guide http://help.nowtv.com/article/Managing-Devices

I'd suggest explaining this to Live Chat and they might be able to do something to sort it for you.  Click on "Contact Us" at the bottom of the page & on the next page click on "Live Chat". The link you need is http://help.nowtv.com/article/None-of-the-above There's also the option to email NOW TV.

I hope this helps, if not please re-post and a member of the NOW TV Team/forum member will be able to offer you further support.

[Anonymous User]

@Anonymous User the quickest method is to jump on to Live Chat and explain your situation, they might be able to sort something out for you this month.
Visit http://help.nowtv.com/article/Managing-Devices
and at the bottom will be a Contact Us button, from here Live Chat should be available (hours are 8am-midnight).