06-12-2013 20:10 - edited 06-12-2013 21:37
Hi, I have just set up my NOWTV box for the first time and it is saying i have reached the maximum number of devices. The website and ipad app show only 2 registered devices and it should allow 4?
Appreciate some help.
Thanks
03-03-2015 15:16
03-03-2015 15:17
03-03-2015 15:33 - edited 03-03-2015 15:35
@Anonymous User wrote:
'Your maximum device activity has been reached. you can swap one device, once a month'
Hi @Anonymous User
The best way to deal with this issue is to use live chat and explain to them exactly what has been happening. They should be able to help you. To get to live chat use the link I have provided you with and then click "use live chat"
Hope that helps
22-03-2015 8:43
22-03-2015 18:19
Hi @Anonymous User
Thanks for your post.
Sorry to hear that. I will get this looked into and send you an email shortly.
Regards,
Birgit
NOW TV Team
22-04-2015 20:04
Hi, I'm having the same issues. Only one device registered but still saying maximum number of devices.
Paying the monthly fee for this on top of the failed sports day pass last month has really peeved me off!
22-04-2015 20:12
@Anonymous User wrote:
Hi, I'm having the same issues. Only one device registered but still saying maximum number of devices.
Paying the monthly fee for this on top of the failed sports day pass last month has really peeved me off!
Hi @Anonymous User
If you pop on to live chat. They should be able to rectify this issue for you.
To get to live chat click here. Then scroll down to the bottom of the page. Click contact us and then click live chat.
If you've had four devices registered to your account at some point the one device change per month limit will have come into effect. So if you've deleted lots of devices recently an added one you will have already hit the limit. But that being said the device manager does have problems sometimes
Hope that helps
24-04-2015 18:53
I lost all four of my registered devices and support refused to accept that the problem at NowTV's end of things. They did allow me to register two devices in addition to the one I could add but I had to wait a month to add a fourth. I think an admin pressed the wrong button on a Friday afternoon after a jar or three down the pub.
08-05-2015 23:45
09-05-2015 11:59
Hi @Anonymous User
Thank you for getting in touch. If you have already added a device this month and now have a full list of devices even if you have deleted a device from your list you wouldn't be able to add another device as the limit is 1 per month. So you may have 3 device on your account and still get this error.
However this should be resolved for you and it should allow you to add another device. Please let me know if you have any issues.
Cheers
Ranj
NOW TV Team