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Anonymous User
Not applicable

‎14-09-2017 15:52

live chat where are you

Please try again later .....then go to live chat it doesn't work...
0
5 REPLIES 5
Anonymous User
Not applicable

‎14-09-2017 15:53

What are the other options...sent them messages...my pass code just doesn't work...tried everything
0
schnapps
Legend 5
Legend 5

‎14-09-2017 16:04

In response to Anonymous User's comment

@Anonymous User

 

What type of pass voucher code are you trying to apply to your account ?

 

When you go to the NowTV website with your internet browser and clicking on My Account > My Passes when you click on the green apply voucher button next to the pass are you getting a message saying " voucher code not recognised" or the page just loads with the coloured spinning circles or something else ?

 

Have you tried disabling your ad blocker on your device, clearing the cache or maybe try a different internet browser when going to My Account

 

If you are still struggling try this link page below for live chat (which seems to be working fine for me).

 

https://help.nowtv.com/contact-us/voucher-code-not-working 

0
Anonymous User
Not applicable

‎14-09-2017 17:20

In response to schnapps's comment
It must be my internet then...everything else works except live chat..😡
0
SeeMoreDigital
Legend 5
Legend 5

‎14-09-2017 17:23

In response to Anonymous User's comment
@Anonymous User wrote:
It must be my internet then...everything else works except live chat..😡

Hi @Anonymous User,

 

What web browser are you using?

0
Anonymous User
Not applicable

‎14-09-2017 16:00

@Anonymous User wrote:
Please try again later .....then go to live chat it doesn't work...

Hi @Anonymous User

 

We are sorry to hear about what is happening !

 

Can you tell us what device you are using to access live chat as we have loaded it up on a PC and it has connected to an agent straight away via this link https://help.nowtv.com/contact-us/managing-my-devices 

 

If you are using a mobile device you can try using this link https://help.nowtv.com/get-in-touch?utm_source=Direct and click on the arrow below "none of the above" it will bring up our contact options. 

 

Please get back to us if this doesnt work.