09-05-2016 16:33
I am now being billed twice for the same service and totally disgusted. The first bill is for the standard £9,99 sky movies pass and then I got a voucher code which is adding an additional £3,33. For this I am getting nothing but reruns which is already available on Free view. Totally disgusted and I do want my £9,99 refunded.
09-05-2016 19:42
09-05-2016 20:46
@Anonymous User wrote:I am now being billed twice for the same service and totally disgusted. The first bill is for the standard £9,99 sky movies pass and then I got a voucher code which is adding an additional £3,33. For this I am getting nothing but reruns which is already available on Free view. Totally disgusted and I do want my £9,99 refunded.
Hi and welcome to the forum,
The reason why you've been charged is because the NOW TV service(s) you've subscribed to 'roll on' automatically if it's not cancelled prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!
And if you've been charged twice for the same services, you might have more than one account.
You might however be able to get your subcription payment(s) returned to you but obviously the NOW TV people will check to see when you last viewed any content on the service(s) you subscribed to.
Anyway, I suggest you access the forums 'live chat' facility (preferably by using a Windows or Mac computer, not a mobile device) between 08:00-24:00Hrs and explain your requirements to them. Here's what you need to do: -
Cheers
10-05-2016 18:58
10-05-2016 18:58
10-05-2016 19:02
@Anonymous User The best thing to do here would be to click on @SeeMoreDigital 's link to get onto live chat who will help you more. 🙂
11-05-2016 14:48
Hi @Anonymous User
I'm really sorry but I don't understand your posts.
Would you be able to explain in a bit more detail as to what your query is regarding ?
If you need to check what you have been charged for this can be done by following the instructions here.
Thanks
Andy