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CullyTown
Mentor

Why don't NowTV answer support tickets?

I recently signed-up with NowTV for broadband and I raised a ticket 4 days ago about my account. It still hasn't been responded to after 4 days. The ticket is Case ID: 02626928 

 

I'm beginning to wonder if I've made the right decision to switch broadband etc to NowTV and perhaps I might just cancel and stick with Plusnet.

 

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4 Replies
Andy Legend 5
Legend 5

Re: Why don't NowTV answer support tickets?

@CullyTown

 

Welcome to the forum. Have you tried giving the Broadband Team a call? There's a good chance they can sort out any account queries with you on the phone, as well as answer any other questions you might have.

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CullyTown
Mentor

Re: Why don't NowTV answer support tickets?

Thanks Andy but not called them because the website says to either call or raise a ticket with them, which I've done.

 

I find it strange that they allow customers to raise tickets and then don't reply to the tickets. Why bother with that option? 

 

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Andy Legend 5
Legend 5

Re: Why don't NowTV answer support tickets?

@CullyTown  No worries, it's up to you, although I've always had a good experience when calling them, never had to wait in a queue. I can tag a couple of the NOW TV Team instead to see if they can give you any info, but I don't know how long it would be before they respond. If it was me I'd ring them to see if there's any updates.

 

@Eddie-M @Tony-D

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Eddie-M
NOW TV Team (Retired)

Re: Why don't NowTV answer support tickets?

Sorry about this @CullyTown

 

 

Unfortunately at the moment there is a backlog in cases being raised. We would recommend giving the broadband team a call as this would be quicker. As it may still be a few days before anyone gets back to you via email.

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