02-11-2017 8:43
I recently signed-up with NowTV for broadband and I raised a ticket 4 days ago about my account. It still hasn't been responded to after 4 days. The ticket is Case ID: 02626928
I'm beginning to wonder if I've made the right decision to switch broadband etc to NowTV and perhaps I might just cancel and stick with Plusnet.
02-11-2017 9:04
@Anonymous User
Welcome to the forum. Have you tried giving the Broadband Team a call? There's a good chance they can sort out any account queries with you on the phone, as well as answer any other questions you might have.
02-11-2017 17:06
Thanks Andy but not called them because the website says to either call or raise a ticket with them, which I've done.
I find it strange that they allow customers to raise tickets and then don't reply to the tickets. Why bother with that option?
02-11-2017 21:46
@Anonymous User No worries, it's up to you, although I've always had a good experience when calling them, never had to wait in a queue. I can tag a couple of the NOW TV Team instead to see if they can give you any info, but I don't know how long it would be before they respond. If it was me I'd ring them to see if there's any updates.
@Anonymous User @Tony-D
03-11-2017 9:10
Sorry about this @Anonymous User
Unfortunately at the moment there is a backlog in cases being raised. We would recommend giving the broadband team a call as this would be quicker. As it may still be a few days before anyone gets back to you via email.