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Anonymous User
Not applicable

‎18-04-2016 16:54

Who can i talk to

I cancelled the movie package last night due to the fact payment was due today as I cancelled the package it told me that I Was only paying £3.99 however when I checked today now tv have taken a £9.99 payment for something l have cancelled last night. I NEED to talk to someone in regards of this problem
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2 REPLIES 2
SeeMoreDigital
Legend 5
Legend 5

‎18-04-2016 17:06

Hi and welcome to the forum,

 

I suggest that you access the forums 'live chat' facility, preferably by using a Windows or Mac computer (not a mobile device) and explain your requirements to them.

 

Click on the following: Manage my account link. 

  • Scroll down to the 'Contact Us' button (on the bottom left of the web page) and click on it.
  • A new web page should open up with the 'Live Chat' button at the top right of the page.
  • Click on the 'Live Chat' button and a new window should open up, with a range of drop-down options and a 'Request Chat' button.

 

Cheers

Anonymous User
Not applicable

‎20-04-2016 13:23

Hi @Anonymous User

 

Thanks for your post, sorry to hear that you have been charged.

 

As this is an account query we are unable to answer this in an open forum.

 

I will be sending you an email soon.

 

Thanks

Andy

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