01-08-2014 6:39 - last edited on 01-08-2014 12:32 by Simon-J
Even if yoh ask live chat for an email address, you are given a link that doesnt contain an email adress or even a online form to contact Now TV.
01-08-2014 9:34
There's a good chance that direct emails, as in using your email client for the first communication will bounce back or not be read at their end.
You need to use the contact us email facility, which can be navigated through the menus on the help pages. As an example the following link should give the live chat option, the community and the email links - Contact us
29-02-2016 16:15
Please please someone help me to contact Now TV ? Its a joke I can't get on Live chat either
Thanks
Jackie
29-02-2016 16:26
@Anonymous User wrote:Please please someone help me to contact Now TV ? Its a joke I can't get on Live chat either
Thanks
Jackie
Strange...
Try clicking on this Troubleshooting for the NOW TV Box link. Scroll down to the 'Contact Us' button (on the bottom left of the web page) and click on it. A new web page should open up with the 'Live Chat' button at the top right of the page
02-03-2016 12:19
Hi @Anonymous User,
Hopefully @SeeMoreDigital instructions have helped you get through to us, if not I'll drop you a quick email to see if you still need our help.
Thanks
Simon
NOW TV Team
29-02-2016 16:16
Hi
It doesn't work
Jackie x
01-08-2014 12:19
hi levineg
Login
goto the help pages
pick a help topic like #5 WHAT IS A NOW BOX and at the very bottom you will see a CONTACT US button
this is how you get to USE LIVE CHAT, ASK THE COMMUNITY or EMAIL US
I've just had to goto it again as the email address second line support send you messages from wont allow replies (genius!)
@Anonymous User wrote:
There doesn't appear to be a link via the contact us section to send an email to now tv.
I sent my now tv box back 7 days ago and no refund yet.
03-10-2014 21:17
04-10-2014 15:05
Hey @Anonymous User
Thanks for your post.
A member of the NOW TV Team will be in touch shorty via email.
Hope this helps
Thanks,
Steve
NOW TV Team