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Anonymous User
Not applicable

‎08-10-2018 23:03

UFP Cine 2m £9.99 (Video Download)

Hi, have just joined Now tv and I have a Sky cinema month pass for which I am on trial now and I am supposed to make the first payment on the 20th of October when my 14 days trial ends. But on the 4th of october £9.99 came out from my account for  1 x UFP Cine 2m £9.99 (Video Download) apparently and I don't understand what's that for and why do I have to pay again £9.99 on the 20th of October if I have already paid on the 4th of October? I am confused. What did I actually pay for?

Thank you!

0
2 REPLIES 2
schnapps
Legend 5
Legend 5

‎08-10-2018 23:12

Hi @Anonymous User

Have a word with live chat and they can figure out what's happened by looking into your account in more detail on their computer system.

Link here to live chat.

https://help.nowtv.com/contact-us/managing-my-devices

0
Anonymous User
Not applicable

‎31-10-2018 23:34

hey

 

ive had the exact same issue and despite multiple live chats and an email they still havent cleared it up. have you had any sense?

0