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Anonymous User
Not applicable

‎05-03-2018 19:17

Too many devices

I tried to add a device by removing one, but now it says I can't make any changes for a month which means I can't watch anything I have recently paid for. Can this be reset so I don't have to wait a while month? I do not have any of the old devices which means I have passes active and can't watch any
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1 REPLY 1
Andy
Legend 5
Legend 5

‎05-03-2018 20:16

@Anonymous User

 

Welcome to the forum. Sounds like you've reached your device limit. If you've watched on four different devices in the past then the device limit rules kick in, where you can now only add one new device a month, even if you delete several.

Have a word with Live Chat, explain what's happened and see if they can sort something out for you as a courtesy.

To reach live chat go to the following help page
https://help.nowtv.com/contact-us/managing-my-devices

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