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Anonymous User
Not applicable

‎18-07-2018 11:42

Refund

I cancelled my nowtv on my xbox and for some reason you have taken funds from my bank account? As I was aware it was cancelled so as you can probably see I haven't used the account? Could you please explain why you have taken almost 20 pound which is roughly 2 months worth of nowtv? Could you please credit the funds back to my bank  account?

Many thanks 

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1 REPLY 1
Andy
Legend 5
Legend 5

‎19-07-2018 10:10

@Anonymous User

Welcome to the community. Best to pop onto live chat, explain what's happened and see if they can help you and sort out a refund. You can get to live chat from the Contact Us page

https://help.nowtv.com/get-in-touch

(expand the Anything Else section at the bottom for options)

I would also recommend enabling your Payment PIN in your account, this will prevent accidental or unauthorised payments in the future. To turn your Payment PIN on, go to your My Account > Payment PIN page

http://account.nowtv.com/payment-pin

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