31-01-2018 12:49
31-01-2018 12:53
31-01-2018 13:07
31-01-2018 13:36 - edited 31-01-2018 13:37
Hi @Anonymous User @Anonymous User
Unfortunately I can't help with account releated matters being a customer just like you, however I have sent a message to the NowTV Forum Team if somebody can assist you further.
Whilst waiting for a NowTV staff member to hopefully contact you, can you confirm that the playback devices log in details match the same account username / email address and password when checking your purchased passes by going to the NowTV website My Account > My Passs.
Also can you confirm your playback devices when you try to watch your passes and have you also tried siging out rebooting your device then logging back again with your account details that you used whilst going to the nowtv website to check your pass ?
31-01-2018 13:40
Hi Both,
Can you please let me know if there is a pass visible within the My Passes section of My Account when you are signed in?
If you could please also let me know if you have this issue when you try to play out on any device you try?
Thanks,
Karl
31-01-2018 13:49
31-01-2018 13:43
31-01-2018 13:45
31-01-2018 14:08
Hi @Anonymous User,
Can you send us a screenshot of your my passes screen please just so we can send it over to the team that looks into our My Account area?
Thanks,
Karl
31-01-2018 14:10
Yes can we make sure that you are signed into the correct on all devices.
Thanks,
Karl