Hi
Is anyone else having this issue - it started off as just strange and now is getting downright aggravating!!
Until October of last year my card details were (as I wanted) set to auto renew to stop interruption of service. Since end of last year, I seem to pay a month and then get numerous emails saying my payment has not been taken.
My card details ARE correct...
The biggest annoyance is that when I try to repay again, I then have to wait anything up to 5 days for the pay button to repay. When I then do this as a single payment it's fine again but it in the meantime my issues are:
For a couple of days after my payment fails I can't even access the button I need to to process the payment - it simply gives me a notice saying "don't worry we will continue to try to take your payment" - this is fine but this notice stays up longer than my access then does. I'm getting really aggravated with having to work my way round your (not particularly in my view user friendly website) , having service interruptions (that when it really aggravates me I then leave for a month as I just can't be bothered with the whole palaver of it all!
It seems really strange to me that you actually physically somehow stopping me from paying something I actually want to 🙂
Please help!!!
PS I have tried different browsers and it's still the same - no option at all to reprocess the payment despite the instructions telling me there should be
PPS just to make sure it wasn't user error, I've had other people try who have now accounts - and they can't do it for me either and we also can't find ANY button anywhere that would set my payment back to auto renew!
