03-12-2015 18:35
12-09-2017 18:16
12-09-2017 18:30
Hi and welcome @Anonymous User,
The good news is, if you officially cancelled your NOW TV subscriptions (by accessing the 'My Passes' area of your 'My Account') and followed the cancellation procedure in full, NOW TV would have sent you a confirmation email of your cancellation request(s).
Provided you still have the cancellation email, claiming back any money NOW TV have taken in error should be a straight forward procedure by contacting a NOW TV representative.
If you don't have a confirmation email, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative.
You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers might not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users might require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
Cheers
15-01-2018 2:21
I would like to cancel my subscription. What I thought was a free trial turns out to be a £0.10 transaction x2 and £9.99 taken out of my bank account!!
This is not what I asked for. I clicked button to start free trial and you've taken excess money out of my account.
I do not wish to use this subscription if it's not offering what it says it's offering.
Not good at all. Plus it keeps on saying there is an error when submitting this query. Third time I've had to write this, but on here instead.
Thank you.
15-01-2018 20:47
@Anonymous User
Welcome to the forum. The 10p amounts will be checks made on your payment card to ensure its valid with funds available - those amounts are only pending and not actually taken from your account, any mention you see on your account should disappear in a few days. If you've ever had a free trial before, or someone else has had a free trial using the same payment card, then that would have prevented you from getting another free trial. If that's not the case try popping onto live chat, explain what's happened and see if they would refund you.
To get to live chat, go to the following help page and choose the live chat option.
https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv
20-01-2018 10:55
Hi
I started a 14day free trail and cancelled the trail free trail on the 11th day BUT was still charged on the 14th day? (Charged for a month subscription)
When I cancelled the “successful” message said that I still can enjoy the package until the 14th day..the end of the trail.
When I logged back onto NowTV I was converted from a free trail to a paying costomer?
I just canceled again and again a successful message said that I will have access until the end of the agreement.
Could someone from NowTV please get in contact as I would like a refund and the subscription stopped asap.
Cheers