Fault with Now TV website 28 feb 2017

[Anonymous User]

I have received this message repeated this evening using different browsers when trying to manage my Now TV services.

[4268]

@Anonymous User there was a known issue last night on some devices. Try again today.

[Anonymous User]

Well Now TV have taken a payment today which had the systyems been working yesterday i would have cancelled.

So now I am seeking re-imbursement from Now Tv of £9.99  -  @AaronR1   can you arrange this please.

[SeeMoreDigital]

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@Anonymous User wrote:

Well Now TV have taken a payment today which had the systyems been working yesterday i would have cancelled.

So now I am seeking re-imbursement from Now Tv of £9.99  -  @AaronR1   can you arrange this please.

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Hi @Anonymous User,

For security reasons all 'account' related issues (such as, NOW TV account removal/card details removal, refunds), are subject to the Data Protection Act, which means it's more appropriate for you to directly contact a NOW TV representative rather than asking one of them (or somebody who may be posing as one of them) to contact you!

If you wish to contact a NOW TV representative about your issue, this can be done via the forums 'Live Chat' facility or 'Send us a message' facility. Here's what you need to do: -

• Click on the following: How To Contact NOW TV link.
• To 'Send us a message', click on the light blue 'Send Message' button.
• To start a 'Live Chat', click on the dark blue 'Chat online' button.
• A new 'What can we help you with today?' pop-up window should open up.
• Click on the 'Request Chat' button.

Cheers

[Anonymous User]

@SeeMoreDigital -  @AaronR1  is a member of the NOW TV Team and is aware of this thread as they approved the response by @4268  specifically

AaronR1

NOW TV Team

Thanks: 1

Thanks date: ‎01-03-2017

I therefore do not expect him to be someone posing as a Now Tv representative rather the genuine article.

As the official Now TV representative is aware of this issue on this thread I would expect assistance from them rather than having to raise the issue with yet another Now Tv representative by a different method of communication.

[SeeMoreDigital]

Yes I know who everyone is @Anonymous User.

Needless to say, refunds are an accounts issue. And accounts issues can't be discussed on the open forum!