04-01-2016 18:59
Why can't I complete my new registration? The box is set up and seems to be working fine. The registration stalls when completing my banking details: the 10p has been taken twice but still get the " Getting warmer" page. I have been told that technical services will be in touch....that was four days ago!
19-04-2016 15:55
Hi @Anonymous User,
Thanks for posting.
Please follow the advice @Anonymous User has given and please also be aware that if you are connecting to the Internet via a VPN, secure or private network or you're outside the UK this may cause problems and you would need a direct connection to your router.
Thanks
Simon
NOW TV Team
22-04-2016 14:39
Hi, I am having the exact same issue! I am using a PC, I live in the UK, why can't I register?!?!
25-04-2016 21:25
In case it helps anyone else who is encountering this same error message...
I spent more than 30 minutes online with Chat Help to come to the conclusion that NowTV can only accept UK-issued credit cards. It's a pretty narrow-minded policy for a media company, but it's their policy. My card is US-issued with a UK-address, but it won't work.
14-08-2017 19:35
Same problem here with a New Zealand credit card.
Also Three doesn't want my mother either
14-08-2017 20:34
@Anonymous User
My understanding is that NowTV only accept credit or debit cards issued in the UK where the cardholder must be registered to a UK address and be 18 years or older.