09-02-2016 16:45
Anyone know how to get in touch? We are being billed twice for the movies and it wont let us cancel online?
Solved! Go to Solution.
10-02-2016 18:08
09-02-2016 16:50
Hi,I tried for months to cancel one payment with know luck they ended up owing me about £150 the only way in the end was to stop payment through bank.There help is useless.
@Anonymous User wrote:Anyone know how to get in touch? We are being billed twice for the movies and it wont let us cancel online?
18-04-2018 14:33
Recently noticed I've been billed twice too, albeit for just £7.99 twice, but it's not the point. Anyone found any joy in getting this resolved yet, short of getting the bank to cancel payments?
09-02-2016 16:56
11-02-2016 13:28
i bought a 4 month movie pass in december and i`ve just had my bank statement and i`ve had £9.99 in january 2016 and in february 2016 taken out of my account.I want my money back and to cancel it if this is the way they treat people.can`t find the live chat as it is not showing up.please help.
11-02-2016 14:38
Hi @Anonymous User
This help article might explain while you're still being charged. Live chat can look into a refund for you and also might be able to help you find out if you have multiple accounts
If you have a now TV box you can check what now TV account that box is using by going to settings > About. If it's not the same username that you are using when you login to the website, then you have multiple accounts
While you should be able to cancel using any device which has the capability to access the now TV website. I would always recommend that cancelling is done using a laptop PC, desktop PC or Mac and not a mobile device. For one thing, it's much easier to see what you're doing on a PC. Be aware that the web browsers used by mobile devices can sometimes contain limitations which can prevent aspects of some websites from working properly. So if you're managing an online account. It's always best to use a proper computer.
To cancel now TV go to the my account button near the top right of any page on the website and select 'my passes' from the list then click the cancel pass button next to the appropriate pass. Remember each pass type needs to be cancelled separately.
After clicking cancel pass you will be taken through a series of dialogues. Follow the dialogues clicking the appropriate option each time. Once you have finished your get a notification confirming that the pass you have selected to be cancelled has been cancelled and you will no longer be charged for it.
If you need further assistance you can contact live chat. To get to live chat click here. Then scroll down to the bottom of the page. Click "contact us" and then click "live chat"
Hope that helps
18-04-2018 14:34
I am also being billed twice. How can I get this resolved, and a refund?
If this doesn't get resolved I'll simply cancel payments so NOW TV will lose out.
Thanks
18-04-2018 16:54
@Anonymous User Welcome to the forum. Pop onto live chat and explain what's happened they should be able to help you. You can get to live chat from the Contact Us page
https://help.nowtv.com/get-in-touch
(expand the Anything Else section at the bottom for options)
16-11-2018 15:26
Iv been billed twice Oct-Nov can I please have my money back ASAP thanks