Billed twice a month for free movies pass

[Anonymous User]

I had one of those McDonalds Monopoly sky cinema 3 month passes and put the code in in July, and my movies pass began. In July I was billed 9.99 for cinema pass, Auguest I was billed TWICE for the cinema pass, each 9.99, and the upcoming September bill again has cinema at 9.99 TWICE on there. Theres also a £5.80 adjustment charge for cinema on the August bill. 

There is 0 chance that I signed up for movies without applying the voucher because all I did was enter the code provided by mcdonalds, I hadn't even selected movies and it was applied immediately, so the fault is definitely wiht NOWtv. 

Thanks in advance for any help.

[Andy]

@Anonymous User

Welcome to the forum. Usually two amounts of £9.99 mean someone has a cinema pass on 2 different accounts, so might be worth checking any other accounts you have as well. Are the amounts you mention on your NOW TV bill or your card statement? If you are a combo customer then give the Combo Team a call. Otherwise pop onto live chat and see if they can figure it out for you.

To get to live chat, go to the following help page and choose the live chat option.


http://https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv

[Anonymous User]

The amounts are on my NOW TV bill and match my card statement.

I've just spent over an hour with live chat and got absolutely nowhere. The first person I spoke to failed to find my account despite me giving the correct email username and id, and barely spoke english. He then cut me off. The second person I spoke said he would connect me to a specialised team and claimed I was in a queue. But nothing happened and after 15 mins the chat timed out. Pretty terrible serivce.

A combo customer as in broadband and TV? If so then I am. What is the number to call? 

[caseyb1993]

@Anonymous User Click the link that Andy provided and a phone number will appear that only appears to combo customers.