25-07-2018 10:25
Hi,
I'm really confused.
I have 2 direct debits leaving my account on the 16th and 24th July for £3.99 and £9.99 respectivley.
When I log into my account it says I've never made a payment, dont have any passes and also dont have any payment details set up.
I have no idea what these 2 payment relate to. Is there somewhere I can discuss the finer details of this to get to the bottom of it?
Thanks
Rob
25-07-2018 10:59
@Anonymous User wrote:
Hi,
I'm really confused.
I have 2 direct debits leaving my account on the 16th and 24th July for £3.99 and £9.99 respectivley.
When I log into my account it says I've never made a payment, dont have any passes and also dont have any payment details set up.
I have no idea what these 2 payment relate to. Is there somewhere I can discuss the finer details of this to get to the bottom of it?
Thanks
Rob
Hi Rob i will send you an email now to discuss this further ok? Thank you.
25-07-2018 11:08
Thank you, please can you confirm the email address you will use? I think that is part of the problem I am having.
25-07-2018 11:18
@Anonymous User wrote:
Thank you, please can you confirm the email address you will use? I think that is part of the problem I am having.
I'm afraid i can't disclose it on a public forum but ti should show up if you click 'My Account' > Account Details @Anonymous User
25-07-2018 11:28
Ok thanks I was looking for that in my account details but couldn't find it. That's fine.
26-07-2018 9:20
Hi Tony,
Did you send the email? I've not received anything.
Thanks
Rob
10-08-2018 15:07
Hi Tony,
I never recevied the email, please can you resend?
Thanks
Rob