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pauline1769
Regular 1

live chat

hi cant seem to use live chat  it dose.nt seem to be working 

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6 Replies
schnapps Legend 5
Legend 5

Re: live chat

Hi @pauline1769 

 

Sometimes using a different internet browser with the ad blocking software disabled works for me when accessing Live Chat.

 

Maybe drop them a message instead if you can't access the live chat service.

 

 

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pauline1769
Regular 1

Re: live chat

Hi it won't allow me to send a message  

 

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schnapps Legend 5
Legend 5

Re: live chat

Hi @pauline1769 

 

I just tried live chat myself on my Android tablet using MS Edge and i got through to them straight away with no problems.

 

See if this link below works for you, where you may have to select the most appropriate help topic and once at the final stage of the process scroll down towards the bottom of your screen page and click the drop down arrow below Get in Touch to reveal the live chat button.

 

https://help.nowtv.com/get-in-touch/

neil14
Occasional Poster

Re: live chat

So many people cannot contact now tv via the live chat , feedback or messaging service. It's been the same for years and nothing's changed . Now tv say that a Windows or Mac desktop " may be needed " and that JavaScript and others " may " also be needed ". There is one way , the only way that works for me , that is to see the bills and payments page , and choose the , what I think is the " I've been overcharged" option on the FAQs section. An option to message them then appears. Whether or not they reply though is another matter. Now to are very happy not to be contacted.

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fordescort1234
First Poster

Re: live chat

Hi how do i recet now tv on password on smart tv thankyou

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schnapps Legend 5
Legend 5

Re: live chat

Hi @fordescort1234 

 

See if this help article linked below on how to change or reset your nowtv account password.

 

https://help.nowtv.com/article/change-password

 

 

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