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Anonymous User
Not applicable

contract end

hi . I have now tv broadband ..I normally pay 20 pounds per month but now 35 pounds is my bill .. this is how I do not understand this ... if I always invoice this way I want to cancel the contract

Legend 5
Legend 5

Hi @Anonymous User 


If your Broadband Bill has jumped from £20 per month to £35 per month, then it looks like the 12 month introductory offer for a newcustomer is finished and you are out of the fixed contract period.


To either cancel your NowTV Broadband & Telephone service or see if they can offer you a reduced price retention deal for a further 12 months, then you need to phone the NowTV Broadband Team.


You will find their telephone number under My Account > Orders & Appointments whilst signed in on here and if you click on the drop down arrow below live date you should then see a contact phone number to call.