Gavs, like most of the people that post in the forum, including myself, are NOW customers and, as such, have no other formal contact with this company.
What forum members like Gavs and myself do is try to help out other NOW customers with the benefit of out knowledge, experience and point out where to access help URLs and email addresses both within and outside of this web-site.
However, you should be aware that members of the NOW team do occasionally pop into this forum and may see your post, but more often than not they don't.
Therefore, if you really want to contact NOW's customer service then take Gavs advice and email the address in his post.
@ukbobboy Hi Bob, thanks for your reply and your clarification about the customer service part. I just need customer service to contact me or contact customer service. In my case, not much knowledge or experience is needed. I don't just trust info / advice from online #misinformtation #factcheck. I will give customer service a call directly. Thanks again!