08-03-2016 21:52
Hi, I want to close my account. I tried it for free for two weeks and forgot to cancel on time so was debited for the first month. I still want to close the account though and cannot find any way to do it online myself.
Solved! Go to Solution.
28-03-2016 12:11
@Anonymous User wrote:Hello, I am getting exactly the same problem. My account keeps getting billed each month for £9.99 but the pass is not showing on the "My Passes" page.
Please could you tell me how to cancel my Sky Movies pass. Thanks.
Hi and welcome to the forum,
In order to confirm whether your passes are active, here's what you need to do...
When you are logged onto this forum: -
You should see something like this: -
The easiest way to cancel your NOW TV service is using a Windows or Mac computer (not a mobile device), here's what you need to do...
When you are logged onto this forum: -
Cheers
31-05-2016 13:15
Hi @Anonymous User
I will send you an email regarding this soon.
Thanks
Andy
03-10-2016 20:36
I need to close my account.
Please help.
David
03-10-2016 20:48
@Anonymous User wrote:I need to close my account.
Hi David,
Given that you have an 'account' related issue (which is subject to the Data Protection Act), you will need to contact a NOW TV representative via the forums 'Live Chat' facility and explain your requirements to them...
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
22-09-2016 22:39
22-09-2016 22:46
@Anonymous User Hi, click on @4268's red link just above you to speak to someone about this on live chat. They will help you. 🙂
23-09-2016 10:01
23-09-2016 10:37
Hi and welcome to the forum @Anonymous User,
Unless your NOW TV subscription is directly through Apple (via an iTunes account) or you've received a NOW TV promotional offer through Vodafone. The easiest way to cancel your NOW TV subscriptions is by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -
However, if the above mentioned information does not satisfy your requirements, I suggest you contact a NOW TV representative via the forums 'live chat' facility.
The easiest way of accessing 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
And just-so other NOW TV customers know: -
23-09-2016 12:59
@SeeMoreDigital wrote:
... as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows).
----------------------------------------
Thank you very much for this very useful information. I had no idea that it was necessary for pop-ups to be enabled in order to follow through the "Cancel" procedure. I have not seen this documented anywhere else. I have pop-ups blocked routinely in my Firefox browser to suppress unwanted advertising, so I have now set it up to allow pop-ups exceptionally on the NowTV web site.
This could explain why so many people are reporting difficulties in cancelling their passes!
Wlat
23-09-2016 11:19
@Anonymous User
Welcome to the forum.
Sounds like you've logged in with a different username to the one you used to buy the passes.
Try logging in with any other accounts you've set up (check the My Account screen of the NOW TV app on any devices you use to watch on to see what your username is, or check any emails you've received to see if they have the correct username on them).
When you're logged in with the right account, you'll be able to go to http://account.nowtv.com/passes to cancel.
if you are still stuck after that, have a word with live chat who will help you find the right account. To get there got the following help page and click the start live chat button.
http://help.nowtv.com/contact-us/Cancelled-but-still-being-charged
05-02-2021 10:06
I am moving overseas and wish to completely close my account removing all payment details and addresses etc.
So frustrating that you can't call a number or speak to a person. Please cancel and close my now!