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Miloccos
Observer

closing account FULLY

Hi, I want to close my account. I tried it for free for two weeks and forgot to cancel on time so was debited for the first month. I still want to close the account though and cannot find any way to do it online myself.

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Legend 5
Legend 5

Re: closing account FULLY


@devizesmacd wrote:

Hello, I am getting exactly the same problem.  My account keeps getting billed each month for £9.99 but the pass is not showing on the "My Passes" page.

 

Please could you tell me how to cancel my Sky Movies pass.  Thanks.


 

Hi and welcome to the forum,

 

In order to confirm whether your passes are active, here's what you need to do...

 

When you are logged onto this forum: - 

  • Click on the 'My Account' button (see the top right of every forum web page). 
  • Access 'My Passes'.
  • Refer to the 'Due On' date next to the NOW TV package you have subscribed to (ie: Entertainment, Movies, Sports)?

You should see something like this: -

 

 

The easiest way to cancel your NOW TV service is using a Windows or Mac computer (not a mobile device), here's what you need to do...

 

When you are logged onto this forum: - 

  • Click on the 'My Account' button (see the top right of every forum web page). 
  • Access 'My Passes'. 
  • Then click on the grey coloured 'Canel' button which is located within each of the NOW TV packages you have subscribed to (ie: Entertainment, Movies, Sports).

 

Cheers

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45 Replies
Ranj-S
NOW TV Team (Retired)

Re: closing account FULLY

Hi @Miloccos

 

Thanks for posting, sorry to hear you wish to cancel. I will need to look into your account and I can send you an e-mail shortly, keep an eye out.

 

Cheers

Ranj

NOW TV Team

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adamo7489
Newbie

Re: closing account FULLY

Hi, I want to close my account but I cannot find any way to do it online myself.

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devizesmacd
Mentor

Re: closing account FULLY

Hello, I am getting exactly the same problem.  My account keeps getting billed each month for £9.99 but the pass is not showing on the "My Passes" page.

 

Please could you tell me how to cancel my Sky Movies pass.  Thanks.

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SeeMoreDigital
Legend 5
Legend 5

Re: closing account FULLY


@devizesmacd wrote:

Hello, I am getting exactly the same problem.  My account keeps getting billed each month for £9.99 but the pass is not showing on the "My Passes" page.

 

Please could you tell me how to cancel my Sky Movies pass.  Thanks.


 

Hi and welcome to the forum,

 

In order to confirm whether your passes are active, here's what you need to do...

 

When you are logged onto this forum: - 

  • Click on the 'My Account' button (see the top right of every forum web page). 
  • Access 'My Passes'.
  • Refer to the 'Due On' date next to the NOW TV package you have subscribed to (ie: Entertainment, Movies, Sports)?

You should see something like this: -

 

 

The easiest way to cancel your NOW TV service is using a Windows or Mac computer (not a mobile device), here's what you need to do...

 

When you are logged onto this forum: - 

  • Click on the 'My Account' button (see the top right of every forum web page). 
  • Access 'My Passes'. 
  • Then click on the grey coloured 'Canel' button which is located within each of the NOW TV packages you have subscribed to (ie: Entertainment, Movies, Sports).

 

Cheers

View solution in original post

ALK88
Newbie

Re: closing account FULLY

Hi Ranj

 

I'd also like to close my account for now. I've just paid for this month so I want to make sure I dont lose access while I've still paid - therefore I'd like to coincide my closing the account with the end of my current paid period. Please let me know the best way to do this

 

Many thanks

 

Alana

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Aman-S
Scholar 3

Re: closing account FULLY

Hi @ALK88

 

As this is account related I have sent you an email.

 

Please check your inbox and junkmail. 

 

Thanks,

 

Aman

NOW TV Team 

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Raihan
Advocate

Re: closing account FULLY

I have two account. one account i want remove completely. i dont want to keep my card detail in both account. please let me know. I've subcribed through vodafone. still my free service not been activated. and now sure which account is associate with vodafone. urgent help please.

 

 

 

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woody1234
Observer

Re: closing account FULLY

i wish to close my account and have my payment details removed  please

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Legend 5
Legend 5

Re: closing account FULLY


@woody1234 wrote:

i wish to close my account and have my payment details removed  please


Hi and welcome to the forum,

 

Given that this is an account related issue, I suggest you contact a NOW TV representative via the forums 'live chat' facility. And the easiest way of doing this is by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display pop-up windows (ie: windows within windows). Here's what you need to do: -

 

  • Click on the following: How to contact us link.
  • Click on the blue 'Start Live Chat' button on the left of the web page.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

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