Why am I like a new customer .

[Redrab]

We have been now Broadband users for 3 years Paying £28.50 for Broadband and calls.

Now I get a bill for £43.50 for January 2015 .

Went online to check my account and it says member since January 2015

no previous payments to look at

help phone number Please

[gavs82008]

@Redrab 

Make sure to be signed in and see the call centre info.

https://help.nowtv.com/get-in-touch/now-broadband-calls/renewing-my-contract